When property managers hire security guard companies these people have a picture in mind of the things their contract security force will look like, but too frequently what they get is not whatever they pictured. What we have found is the fact most security officer companies are capable of supplying the service that property managers want, but too frequently do not due to a lack of ongoing quality control procedures.
Security guard companies are unlike any vendor that the property manager usually hires. If you hire a painter, you will see whether or not they are performing their jobs by looking at the walls. But if you employ a security officer company, how frequently are you able to see whether the guard company is doing their job which include running background checks and drug screenings, providing good practicing for your guards, and effectively monitoring and supervising your guards. More often than not they probably are, but you should implement a system of verification and quality control to make sure that problems related to the lack of performing these jobs tend not to commence to occur.
In the following paragraphs we will discuss five (5) simple steps to enhancing your security officer service and achieving everything you picture when your ideal security officer force.
Screen Your Guards Qualifications
In lots of states, guards are mandated to get a specified level of training before they could begin being employed as security officers. Should your state is one of these states, ensure that your security officer clients are compliant.
Should you be in a state in which there are no state requirements for guard certification, then investigate the sort of training which is being provided by your security company and get yourself can it seem adequate.
Additionally, can be your security officer company performing background and drug screenings on your guards BEFORE they send these to your property? If they are, they ought to be supplying you with verifications. Or even, why?
Another excellent way to screen whether the guard is a great fit to your property would be to conduct a brief “interview” to obtain a feel for the guard and also to explain your expectations. This initial conversation can let you know a great deal about what to anticipate from that guard and it gives you a chance to request an alternative guard if you find that it is actually necessary.
Assess Guard Training
Although Security Guards Seattle Wa have a very thorough orientation that introduces each guard to the company itself, most of the time the guard’s orientation to his assigned property is not as complete. We call the orientation for that assigned property “Site Specific Training”. Learn what your web site specific training looks like:
• Can it occur in your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long does the safety company double bank? (Double banking is the process of having a veteran guard working at the same time since the new guard.)
• How thoroughly will be the post orders explained?
Determine the reply to each of these questions and make sure that they match everything you feel is adequate. You should even consider sitting in on your own security officer company’s orientation and your site specific training to obtain an understanding of the things is put into preparing a guard to function at the property.
Take A Look At Guard’s Supervision
Guard supervision is one of the more essential factors of excellent security guard service. When security companies provide poor supervision, there is certainly not enough emphasis positioned on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their duties. In the event the guards are certainly not being supervised, they start to feel that their work is irrelevant plus they start to see themselves as less of an element of the security team. When guards do not think that element of your team it typically contributes to unacceptable practices including unprofessional behavior, tardiness, as well as theft.
Depending on the structure of the contract, on-site supervisors will not be included. If your contract fails to require on-site supervision, how does your security officer company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most successful are:
1.Officer Tour Tracking Systems
If your guards have to make rounds of your home, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards whilst they are on your premises. These tracking systems allow the security officer company to keep track of time and log the activity in the guards whilst they are generating rounds to varied areas on your own property. Most Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly have an understanding of if the guard is making rounds. The property manager also need to be provided with an abridged version of those reports. Manufacturers of the systems include Deggy and Timekeeping Systems, Inc.
Along with Officer Tour Tracking systems, we have discovered that possessing a system for guards to check in regularly with all the security guard company provides a method of ensuring that each guard is safe and alert. With guards check-in regularly using the security officer company, a minimum of every half an hour, guards think that their safety factors are important and that being awake and alert is an integral part with their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out what is happening together with your security when you are not there. During these inspections, ensure that you ask your guards questions on their duties and responsibilities to ensure they understand their jobs. In fact, we recommend owning your security officers aptmxc regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by way of a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, in choosing a security consultant be sure that the consultant will not be actually a security alarm guard company. If you have, your audit will definitely arrive issues with your present security guard company.
Talk with your Security Officer Company Regularly
The fifth and easiest step would be to regularly talk with your security company. Without providing regular feedback to your security guard company, property managers are losing out on opportunities to achieve incremental increases in efficiency. Topics like tenant feedback, guard attrition, feedback from the remote supervisory systems, and then any security audits ought to be discussed through these meetings.
For property managers, having the security that they want is oftentimes only a matter of putting the best processes set up to make sure that all parties understand what is expected. The five basic steps that people outline read about a couple of that you should consider. For more ideas or suggestions, please feel free to contact us by email or talk to a licensed security consultant in the area.